Given the personal and proactive relationships we forge with our clients, we are proud to have received a very low number of complaints. We continually strive to provide the highest levels of service, so should you feel we have not got something right it is important that you raise this with us so that we can look into it and learn from the experience. In such a case, should you feel you have reason to, you are entitled to raise a complaint. Our complaints procedure is available on request. If you wish to view this, please contact us either in writing, by telephone or email.

Complaints Officer: Stephen Thompson

a: One Chapel Place, London, W1G 0BG

t: 020 7078 4849

e: stephen@carringtonwm.co.uk

Please be assured we treat complaints very seriously. For your protection, if you are dissatisfied with the outcome of our investigation into your complaint, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’).  Please see the following link for further details: http://financial-ombudsman.org.uk/